Case Studies

Demo case studies built around real business workflows

Demo-style case studies that show how DevCrabs maps the problem, defines the workflow, and designs the agent.

live workflow
We map the workflow first, then build the agent.
EcommerceDemo 01

Demo Case Study: Ecommerce Product Finder Agent

Business problem

Customers ask detailed pre-purchase questions about fit, compatibility, variants, bundles, delivery, and returns. The store has traffic, but many buyers still leave without confidence.

Agent behavior

The agent asks a small set of fit questions, narrows the options, explains trade-offs, and guides the customer toward the best next step.

Workflow mapped
Visitor question
Needs captured
Comparison logic
Recommendation
Policy clarification
Checkout or enquiry
Tools it can connect with
Catalog dataProduct pagesFAQ contentPolicy pagesCheckout pathTeam notification
Outcome

Better-fit guidance before purchase, fewer repeated product questions, and a cleaner path toward checkout.

Service qualificationDemo 02

Demo Case Study: Service Qualification Agent

Business problem

A service business receives too many unstructured enquiries. The team spends time chasing missing context before deciding whether the lead is a fit.

Agent behavior

The agent asks controlled qualification questions, explains the right service path, and creates a cleaner handoff summary before a sales call.

Workflow mapped
Visitor problem
Qualification questions
Fit path
Recommended service
Call booking
Summary to CRM
Tools it can connect with
Website formsCRMEmail inboxCalendar bookingTeam notifications
Outcome

Higher-quality enquiries, less back-and-forth before calls, and faster routing to the right next step.

Internal knowledgeDemo 03

Demo Case Study: Internal SOP Assistant

Business problem

Team members repeatedly ask the same process questions and waste time searching documents, SOPs, and scattered internal content.

Agent behavior

The agent retrieves answers from approved company sources and helps the team find the relevant process faster.

Workflow mapped
Internal question
Approved source lookup
Answer returned
Linked process step
Escalation if unclear
Tools it can connect with
Knowledge baseInternal docsShared drivesInternal chatPolicy pages
Outcome

Faster answer finding, fewer repeated process questions, and better use of existing documentation.

SupportDemo 04

Demo Case Study: AI Support Agent

Business problem

Customers repeatedly ask the same questions about policies, order issues, onboarding, troubleshooting, and service rules. The team spends time answering the same first-layer questions.

Agent behavior

The agent handles repetitive first-line questions, provides policy-aware guidance, and hands off edge cases with context.

Workflow mapped
Support question
Intent identified
Approved answer path
Self-service guidance
Escalation with summary
Tools it can connect with
FAQ contentPolicy docsSupport inboxHelp centerTicket summariesTeam routing
Outcome

More consistent first answers, less repetitive support work, and clearer handoff when human help is needed.

Want to see which of these workflows best fits your business?

Start with the audit and choose the highest-value agent opportunity first.